Backorder Guidelines

What is a Backorder?

A backorder occurs when an item is temporarily out of stock but is still available for purchase. Your order will be shipped as soon as new stock arrives. 

Estimated Availability

• The estimated dispatch date will be provided at the time of purchase (e.g., Late August 2025)
  
• This is an ETA (Estimated Time of Arrival) and may change due to manufacturing, shipping, or customs delays

Order Processing

• Full payment is required at the time of purchase to reserve your item.
• Your order guarantees allocation from our incoming stocks
• Orders are fulfilled in the sequence they are received (“first come, first served”)
• Backorders are not eligible for cancellation once the order has been confirmed
• In lieu of cancellation, customers may request that the value of their backorder be issued as store credit, which may be applied toward the purchase of any other available item

Communication

• We will notify you via email if there are changes to the estimated dispatch date.
• Tracking details will be sent once your order ships.

Multiple Items in One Order

• If your order contains both in-stock and backordered items, we may ship them together once all items are available, unless otherwise requested.