Warranty Information

Flair 58 Plus, Flair 58 and Flair 58x Warranty

The Flair 58 Press Stand and the metal components (non-electrical) of the Flair 58 and Flair 58x Brew Head are warranted against functional defects for five (5) years, from date of purchase, when used in accordance with all operating and safety instructions.

The electrical components of the Preheat System of the Flair 58 are warranted against functional defects for two (2) years from the purchase date, again when used in accordance with all operating and safety instructions.

The Flair 58 Pressure Gauge, Portafilter, Basket and Tamper are warranted against functional defects for one (1) year from the date of purchase, when used in accordance with all operating and safety instructions.

All other parts of the Flair 58 and Flair 58x that are more subject to normal wear and tear, including but not limited to O-rings and Silicone Sleeves, are warranted against defects in material or malfunction for six (6) months from the purchase date, although these items are expected to last beyond the warranty. Proof of purchase is required to validate the warranty period.

PRO Family Warranty

The Flair PRO, PRO 2, PRO 3 and 49 PRO Press Stand, Brewing Cylinder and Stainless Steel Plunger are warrantied against functional defects for five (5) years from the purchase date, when used in accordance with all operating instructions.

Parts that are more subject to normal wear and tear, including but not limited to O-rings, Dispersion Screen, Silicone Sleeves, Piston Stem, and Portafilter are warranted against defects in material or malfunction for one (1) year from the purchase date, although these items are expected to last beyond the warranty.

The pressure gauge is sensitive to impact and must remain dry outside at all times. Failure to comply with this will void any warranty claims.

NEO, Classic and Signature Warranty

The Flair Espresso Maker NEO, Classic and Signature models Standard Press Stand and metal Brewing Cylinders are warranted against functional defects for three (3) years from the purchase date, when used in accordance with all operating instructions.

Parts that are more subject to normal wear and tear, such as O-rings, Silicone Sleeve, Piston, Pressure Gauge and Portafilter are warranted against defects in material or malfunction for six (6) months from the purchase date, although these items are expected to last beyond the warranty.

NEO Flex Warranty

The Flair Espresso Maker NEO Flex Press Stand and metal Brewing Cylinders are warranted against functional defects for one (1) year from the purchase date, when used in accordance with all operating instructions.

Parts that are more subject to normal wear and tear, such as O-rings, Silicone Sleeve, Piston and Portafilters are warranted against defects in material or malfunction for six (6) months from the purchase date, although these items are expected to last beyond the warranty.

Wizard Steamer Warranty

Stainless Steel parts of the Wizard Steamer, like the tank and handle connectors, are warranted against functional defects for one (1) year from the purchase date, when used in accordance with all operating instructions.

All other parts of the Wizard Steamer that are more subject to normal wear are warranted against functional defects for six (6) months from the purchase date, when used in accordance with all operating instructions, although these items are expected to last beyond the warranty.

Starseeker/DF54/DF64 Gen 2 Grinders

1-year limited warranty on manufacturing defects. The warranty covers manufacturing defects under normal use. Please note that any modifications to the grinder—including burr replacement or internal alterations—will automatically void the warranty. This includes (but not limited to) disassembling and reassembling the burr chamber incorrectly, incorrect burr placement, electrical modifications or motor tampering.

Niche Zero Grinder

1 year warranty from shipment date for mechanical defects in material and workmanship. At its sole discretion, Manila Espresso will either repair or replace the product found to be defective. The warranty is only valid for the original retail purchaser. The warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use of the Niche Zero Grinder®, use of improper voltage or current, improper routine maintenance, use contrary to the operating instructions, disassembly, unauthorized repair, or alteration by anyone other than qualified Manila Espresso personnel. Manila Espresso does not offer repairs for units beyond the warranty period.

GENERAL WARRANTY TERMS

All above warranties apply only when the product and parts are used in accordance with all operating instructions. The warranty does not include shipping costs. The warranty becomes void if the product or parts are modified, abused or improperly used, damaged by accident or neglect, or if any parts are improperly installed.

HOW TO CLAIM WARRANTY?

For any questions or concerns regarding a possible product defect, please email manilaespresso@gmail.com.

Please include your purchase information, a description of the issue, and photos or videos, if applicable. If unit is purchased secondhand (i.e on a buy/sell forum or FB marketplace), the warranty is void.

All defective product claims will be assessed individually by our Customer Service team. You may be asked to provide additional details about the problem, including the date and location of purchase.

Depending on the nature of the issue, the product or defective part may or may not need to be shipped to our head office for further evaluation or repair. Please note that we do not offer on-site or home repair services. All servicing and repairs are carried out exclusively at our office. If a return is required, we will provide instructions on how to send the product or affected part to us.

Customers are responsible for applicable shipping costs. If the issue can be resolved by providing replacement parts and the customer is able to install them independently, there will be no need to send the original product to our office. In such cases, the customer will only be responsible for the shipping cost of the replacement parts.